Privacy Policy

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Easytrip RFID Privacy Notice

Your privacy is important to us. This Privacy Notice provides information on how Easytrip Services Corporation (“ESC”) handles your personal data when you subscribe to our Easytrip RFID. It describes the purpose and manner of processing your personal data. It also covers your data privacy rights and how you can exercise them.

We respect your right to be informed, ensuring that this Privacy Notice is presented to you before or promptly after the collection of your personal data. In the course of processing your data for the purposes discussed herein and those closely related to such, we strive to create privacy notices that serve as reminders of how we collect, use, disclose, and process your personal data in accordance with the details outlined in this notice.

For any purposes not explicitly stated in this Privacy Notice, those not readily inferred, or for purposes of processing personal data that require your consent, we will make every reasonable effort to seek your permission. This may involve presenting a separate consent form that may require your signature, a tick box for you to select, or a button for you to click as an indication of your consent.

Personal Data Collected and Manner of Collection

We collect the following personal data through our Online RFID Registration & Appointment System (ORRAS) when you set an appointment or for walk-in applications for RFID installation or replacement:

Type of Account (Personal)
First Name of Vehicle Owner
Middle Name of Vehicle Owner (Optional)
Last Name of Vehicle Owner
Birthdate
Contact number
Email address
Home address
Plate number or Conduction number
Vehicle Brand and Year
Vehicle Model
Company name (Optional)

When you arrive at our installation sites, we require the following documents for validation of the personal data:

Valid government-issued ID
Vehicle’s certificate of registration and official receipt or sales invoice for newly released cars

To update your account details, we need the following personal data to proceed with updating your information:

Customer Last Name (Optional)
Customer First Name (Optional)
Account Number
Card Number

If the details you entered match the details in the system, you may proceed with updating the following information:

First Name
Middle Name (optional)
Last Name
Gender (optional)
Birthdate
Contact Person (optional)
Email Address
Contact Number
Address Type
Address
Company Name (optional)
Tax Identification Number (optional)
Plate Number or Conduction Sticker
Vehicle Brand and Year
Vehicle Model

In updating your personal information, we require the following documents for validation of the personal data:

Photo of your government-issued ID
Photo of your vehicle’s LTO official receipt
Photo of your vehicle’s LTO certificate of registration

After enrolment, you may enroll your account through our Customer Account Management System (CAMS) to Auto Debit Arrangement (ADA) which will require the collection of the following:

Credit card number

Purposes for Collecting and Processing Personal Data

We collect and process your personal data for the following purposes:s

To check if the applicant is of legal age
To schedule an appointment for installation or replacement of your Easytrip RFID sticker
To create an account with Easytrip and activate your Easytrip RFID account subscription
To provide account management services such as but not limited to updating of account details, reloading, issuance of Official Receipt from toll passages, and refund of Easytrip load
To facilitate the enrollment of your account to Easytrip’s Auto Debit Arrangement
To enable cashless toll payments when you drive through any MPTC Group expressway
To provide a monthly statement of accounts (SOA), as required by the Toll Regulatory Board (TRB)
To aid in the resolution of your inquiries and concerns
To have a seamless registration process and management of your account through the MPT DriveHub mobile application
To give information that might be of interest to you regarding ESC products and services
To reach out to you on customer-driven improvements and developments of ESC products and services, including offers, promotions, advisories, updates, raffle promos, announcements, invitations, and the like, through email, messaging and other channels
To perform profile analysis, behavioral modeling, and analytics to understand needs, preferences, and market trends which will be used to improve and recommend suitable products and services
To send reminders, and public service announcements, including traffic updates and system improvements/developments
To ensure that subscriber’s data are up to date through the use of automatic license plate recognition along MPTC toll roads.
To create Easytrip account from Autosweep stickers (Interoperability Phase 2)
To ensure safety and security along MPTC toll roads
To set and maintain backups and other mechanisms necessary for business continuity plans
To enforce or defend any legal claims such as disclosing your information with collection agencies, credit bureaus, lawyers, affiliates, or other agents or partners if we need to enforce our rights against you
To comply with the requirements of the law

Security Measures, Storage and Transmission of Personal Data

When your application for subscription is successful, your personal data from ORRAS will be securely stored in our account management system.

We store and transmit personal data securely using organizational, physical, and technical security measures based on widely accepted data privacy and information security standards to protect the confidentiality, integrity, and availability of your personal data.

If you believe that your privacy has been breached, please contact us immediately. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Third Party Transfer

We have partners that help provide you with better services. We may share or disclose your personal data with them for essential purposes. Our partners execute agreements with us to ensure that they protect your personal data as well. Here are who we share your information with:

Metro Pacific Tollways Corporation (MPTC), its subsidiaries and affiliates, or other companies controlled by or is under common control with MPTC. For example, your personal data may be shared to (1) NLEX Corporation and MPT South Management Corporation, to process your toll fees when you access their toll roads, to ensure that subscriber’s information are up to date through the use of automatic license plate recognition, and for safety and security purposes; (2) MPT Mobility Corporation, when you connect your Easytrip RFID account to your MPT DriveHub application to easily manage (balance monitoring, reloading, trip history monitoring) your account as well as providing customer support through OneHub; and (3) Metro Pacific Tollways Digital, Inc. (MPTDI) to provide technical support (application maintenance, development, storage, disposal), manage, organize, and analyze information (e.g., how you interact or use your Easytrip RFID) that may be used to improve our services to you;

In case of reorganization, sale of all or any portion of assets, merger, or acquisition by another entity, your personal data may be transferred to the successor entity. In the event that Easytrip Services Corporation’s business operations cease or enter bankruptcy, your personal data shall become an asset to be transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline to honor the commitments made in this Privacy Notice.
Service Providers. For example, we may share information to our trusted services providers, which may include limited access to essential personal data, for the purpose of enhancing/testing the security of our systems, further analyzing information, conceptualizing and/or showing you advertising campaigns that may be relevant or suited to your preferences and promotion activities you participate in and may unsubscribe to at any time. We may also share your information with collection agencies or lawyers in the event that we need to enforce our rights against you.
Third Party Partners. For example, your personal data may be shared to our reloading partners and authorized distributors in order to process your transactions.
Government authorities. In exceptional circumstances, we may be required to disclose personal data, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, to investigate or remedy potential or actual violations, to protect the rights, property, and safety of others, or for law enforcement purposes, or for fulfillment of legal and regulatory requirements and requests.

Retention and Disposal

Whatever personal data provided by you or pertaining to you shall only be retained for as long as necessary:

For the fulfillment of the declared, specified, and legitimate purpose, or when the processing relevant to the purpose has been terminated;
For the establishment, exercise, or defense of legal claims; or
For legitimate business purposes, which must be consistent with standards followed by the applicable industry or approved by the appropriate government agency.

We shall cease to retain your personal data or remove the means by which the data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purposes for which it was collected and is no longer necessary for any legal or business purpose.

We have a variety of obligations to retain the personal data that you provide to us, such as, but not limited to, ensuring that transactions can be appropriately processed, settled, or charged-back, where applicable, to help identify fraud and to comply with other laws and rules that apply to us and to our service providers.

Generally, your personal data is retained for ten (10) years as part of system backup. When no longer necessary, it shall be disposed of or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party.

Should you wish to end your Easytrip RFID subscriptions, you may email [email protected].

Data Subject Rights

Under Section 16 of the Data Privacy Act of 2012, your rights as a data subject are as follows:

Right to be Informed

You have the right to be informed whether your personal data shall be, are being, or have been processed, including the existence of automated decision-making and profiling.
Right to Access

You have a right to be given access to specific kinds of information identified in the Data Privacy Act upon reasonable demand.

You may request information about your personal data which we have collected or inquire about the ways in which your personal data may have been used, disclosed, stored, or processed by us within the past year. To facilitate processing of your request, it may be necessary for us to request further information relating to your request.

We reserve the right to charge a reasonable administrative fee for the retrieval of your personal data records. In any case, you shall be informed of the fee before any such request is processed.

We will respond to your request as soon as reasonably possible. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are no t required to do so under the applicable data protection laws).
Right to Object

You shall have the right to object to the processing of your personal data where such processing is based on consent or legitimate interest, including processing for direct marketing, automated processing or profiling. You shall also be notified and be given an opportunity to withhold consent to the processing in case of changes or any amendment to the information supplied or declared to the data subject.
Right to Rectification

You have the right to dispute the inaccuracy or error in your personal data and have us correct the same within a reasonable period of time, unless the request is vexatious or otherwise unreasonable.

You may change or update certain personal data directly through the Easytrip ORRAS. For other personal data that cannot be changed through the Easytrip ORRAS, you may email our customer care team at [email protected]. We may ask for additional identification for verification purposes when you request to correct your personal data for security purposes.
Right to File a Complaint

If you feel that your personal data has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated, you have a right to file a complaint.
Right to Erasure or Blocking

You shall have the right to suspend, withdraw or order the blocking, removal, or destruction of your personal data in relation to your Easytrip RFID subscription.

You may terminate your subscription by sending an email to our customer care team at [email protected]. Our customer care team will reach out to you to process your request. We may need to ask for additional personal data to prove your identity for verification and security purposes. The account and the information will be deactivated or deleted from the active databases upon successful verification. However, information may be retained in order to prevent fraud, troubleshoot problems, assist with any investigations, enforce Terms and Condition of use, and/or comply with legal requirements.
Right to Damages

Upon presentation of a valid decision, we recognize your right to be indemnified for actual and verifiable damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of Personal Information, taking into account any violation of your rights and freedoms as data subject.
Right to Data Portability

As a data subject, you have the right to obtain from us a copy of your personal data and/or have the same transmitted from to another personal information controller (PIC), in an electronic or structured format that is commonly used.

Updates or Changes to the Privacy Notice

We reserve the right to update or revise this privacy notice at any time and as required by latest amendments to the Data Privacy Act of 2012, its Implementing Rules and Regulations, issuances of the National Privacy Commission, and/or when there are improvements and changes to the collection, processing, sharing or disclosure, retention, and disposal of your personal data. Previous versions of the privacy notice will be retained and provided to data subjects upon request.

Last updated: July 9, 2024

How can you reach us?

For general inquiries, you may reach us through our customer care team at [email protected] or through our customer care hotline 1-35000.

For any questions, concerns, feedback on this privacy notice, or to exercise your data privacy rights, you may reach us through:

DATA PROTECTION OFFICER
Easytrip Services Corporation
7th Floor, Iriz One Corporate Center, 35 Meralco Avenue cor Segundo Street,
Ortigas Business District, San Antonio, Pasig City 1605
[email protected]